Refund & Cancellation Policy

1. Digital goods

Coins and unlocked content are digital goods delivered immediately. Once coins have been used or content has been delivered, those purchases are generally non-refundable, except as required by law or as set out below.

2. Right of withdrawal (Brazil — CDC Art. 49)

If you are a consumer in Brazil and purchased remotely, you may request to cancel within 7 days of purchase. For coin purchases that have not yet been used, we will refund them in full on request. Where digital content has already been consumed, the amount already used may not be refundable, to the extent permitted by law.

3. Subscriptions

You can cancel a subscription at any time. Cancellation stops future renewals; you keep access until the end of the current paid period. We do not generally refund the current period once started, except where required by law or under the withdrawal right above.

4. When we always refund

• You were charged but the item or subscription was not delivered.
• You were charged more than once for the same order, or charged in error.
• A refund is required by applicable consumer law.

5. How to request a refund

Email support@bossamor.com with the account identifier, the approximate date and amount, and the payment method. We aim to respond within a reasonable time and may ask for information to verify the purchase.

6. Chargebacks

If you do not recognize a charge, please contact us first — we can usually resolve it faster than a bank dispute. We keep delivery records (balances, unlock history, timestamps) to support legitimate transactions.