Delete your account

1. Delete inside the app (fastest)

Open the "Eu" (Me) tab → Settings → "Delete account". Confirm by typing the word shown (or your full phone number if you linked one). Your account is deleted immediately.

2. Request deletion without the app

If you no longer have the app installed, email support@bossamor.com from the address you want us to reply to, with the subject "Delete my account". Include your linked phone number if you had one, so we can locate the account. We process requests within 15 days and confirm by email.

3. What is deleted

• Your conversations, messages, voice notes and photos exchanged with characters
• Everything the characters remembered about you, favorites, notification subscriptions and in-app preferences
• Your phone number (if linked) and any signup attribution data
• Your coin balance and any active Pass — unused coins and remaining Pass time are forfeited and not refundable

4. What is retained, and for how long

The retained records are no longer linked to any identifiable profile: the deleted account keeps only an internal ID.

• Purchase and payment records (order IDs, amounts, dates) — retained for the period required by tax, accounting and anti-fraud law; they are kept without your name, phone number or conversations
• Content reports and moderation records — retained as safety evidence
• Aggregated, anonymised usage statistics that can no longer identify you

5. Purchases through Google Play

Deleting your account does not cancel refunds or disputes already in progress with Google Play. Refund questions: see our Refund Policy.